Spa uniforms Balneo. Elegance for your beauty center & spa.

Frequently asked questions

About our products

Purchasing process

Taxes and deliveries

Guarantee, returns and exchanges

About our products

What is so special about Balneo garments?

Our fabrics have been specifically designed to provide freedom of movement and comfort at work. Our blouses, jackets and trousers are made up of 97% cotton fibre allowing for better breathability, plus 3% elastomer to optimise comfort for wearers when they are working. Our shirts also have a very similar composition similar (94% cotton fibre and 6% elastomer).

This is why we created the slogan “Cotton Feels Better”, because cotton is the fabric that professionals in the beauty, spa and wellness sector choose, because of its high level of breathability, freshness and comfort.
Other essential details that make our garments special are the stain-resistant finish, as they incorporate a Teflon® finish that repels oil, mud, chocolate and other stains, making removal easy. And the crease-resistant finish, which makes ironing easier. (Except for T-shirts)

How should I take care of my garments?

None of our garments require special care and they do not need to be dry-cleaned, you simply have to follow the instructions:

Wash at a maximum temperature of 40ºC (104ºF)
Do not use bleach
Iron lightly
Do not machine dry

Is it possible to personalise my garments?

Of course, for orders of over 20 units we will personalise the garments with your company’s logo. We usually embroider this, due to its high resistance to washing and greater visual impact. If you want to personalise your uniforms, contact us and we will inform you.

If what you are after is a made to measure project, with uniforms completely adapted to your needs, we have a Design Department that specialises in the development of projects for big companies. Contact our Contract Department and we will inform you.

Purchasing process

How can I purchase at Balneo Elements?

We can offer you two options:

Online Shopping through our e-shop. Very easy and completely secure. If you want to see our selection of products on sale online now click here

Phone Shopping. Call our Customer Attention Service and our salespersons will be delighted to help you in everything you need to make your purchase.

Tel.: 0034 93 323 06 16
From Monday to Friday
Times: from 10.00 to 20.00 (GMT + 1)

How can I make purchases online?

1. Make sure that the country selected at the top is the destination country for the order. If not you can change it by accessing the list of countries, above to the left. There are countries in which, at the present time, online sales are not possible and orders still have to be maid by mail or phone.
2. Choose the products that you most like, choose colours, sizes and add them to your shopping basket from the product file.
3. You can view the models that you have chosen at any time by clicking on “See my shopping basket”. When you have finished shopping just click on “Finish shopping”.
4. Fill in the form with your delivery data and form of payment.
5. Form of payment:

For payment with a credit card. Our page will connect with the bank and it will be the bank page that provides the card data (For your security and our own, Balneo never keeps customers’ bank data).

For Paypal payments. In the same way as with credit cards, our page will connect up with the Paypal page and it will be this page that provides your data.

For bank transfer payments. Once you have made your online purchase you will have to arrange for a bank transfer to the bank account number that we provide you with. It is important that in the field “reference” of the transfer always fill in the order number. The order will not be sent until we have received confirmation from the bank.
6. Once the data have been validated and payment confirmation obtained you will be able to see an itemisation of your order and print it out as proof of purchase. You will also receive this information by e-mail.

Can I purchase by phone?

If you prefer you can make your purchase by phone, contacting our Customer Attention Service by calling: 00 34 93 323 06 16

You only have to indicate:

The reference of the model that you want (you can see this on our web with the format Ref. X000),
The colour (select and visualise in the image)
The size that you need (select the furl down menu). If you want you can consult the sizes directly from the file or in the Tailor’s section)
Your personal and invoicing data so that we can deliver your purchase to you.

How can I pay for my purchase?

You can purchase online in all EU member countries, USA, CANADA, AUSTRALIA and SWITZERLAND, with any of the following systems:

Credit cards (Visa/Mastercard/American Express) - ONLINE
Paypal. - ONLINE
Bank transfer. ONLINE or OFFLINE

In those countries where we have a distributor, the order will be taken but it will be the local distributor that makes contact with you to arrange for payment and delivery. If you prefer you can directly contact the distributor.

Payment will be by bank transfer in advance.

Is my online purchase secure?

At Balneo Elements we employ maximum security measures for our purchasing process. Our payment gateway uses a “secure payment” system, with encoded exchange of data via SSL protocol of up to 256 bits, and direct communication between the customer and the bank when paying with a bank card. In this way nobody from outside the bank will b able to find out your card data, our own staff do not even have access to this data.

Taxes and deliveries

What taxes and duties are applied?

In Spain

- The prices shown do not include the respective taxes. These are always applied on finalising the purchase according to the Spanish rate of VAT (18%).

The European Union

- No taxes will be applied to those customers with addresses and fiscal data registered in other EU countries (apart from Spain).

Other countries

- No taxes will be applied. However, the corresponding import duties must be paid in your country. This amount will have to be paid to UPS on reception of your order.

How much does delivery cost?

Delivery costs are calculated depending on the basis of the total number of products purchased and the country of destination, which is why they are not calculated until the end of the purchasing process. If you wish you can calculate them yourself, using the following table:

Countries with distributor:

In countries with a distributor the costs will be even lower, but you don't need to worry about this as the distributor will contact you to give you the details.

How are the deliveries made?

At Balneo Elements we use the services of the world’s leading transport company UPS (www.ups.com), which means that your delivery will be absolutely guaranteed.

Once the order has been sent in we will inform you of the tracking no. and the carrier that will make the delivery.

In order to avoid delivery incidents (wrong addresses, impossibility of finding anybody at home), it is essential that you fill in the contact phone box.

What are the delivery terms?

Once you receive the order sent e-mail your order should be delivered within an estimated 72 hours, although it could take up to 4 more days, depending on destination location and country. The delivery deadlines in countries with distributors varies between 7 and 15 days.

We do not make partial order deliveries. In those cases where we do not have any of the products included in the order in stock we will wait until we have filled the complete order before going ahead with delivery.

How can I track my orders?

When your order leaves our warehouses you will receive an informative e-mail with the transport company's tracking no., allowing you to verify the status of the order on their web.

How to purchase in countries with a distributor?

You can make your orders online. Once you have made your order the distributor will contact you to finalise sale details (how to pay and shipping costs) and will inform you of the delivery date for your order.

Si lo prefieres, puedes contactar directamente con el distribuidor para solicitar información de productos Balneo Spa.

Guarantee, returns and exchanges

What guarantee do products purchased at the Balneo Spa E-Shop have?

All of our garments are guaranteed against manufacturing defects for 3 months.

We have an after sales service that will resolve any problem you may have with our articles or deliveries and through which we can attend to our customers rapidly and effectively. Contact: eshop@balneospauniforms.com

The Balneo Elements garments guarantee excludes replacement in the following cases:

- Deterioration of the garment due to incorrect use
- Deterioration of the garment due to aggressive product stains (such as bleach, dyes...)
- Deterioration of the garment due to washing with inappropriate detergents.
- Deterioration of the garment due to washing at higher than recommended temperatures.

The Balneo Spa products guarantee will compensate for any inconvenience caused to the customer by either delivering a new garment free of charge or returning the purchase price.

How can I cancel my order if I decide finally that I do not want to receive it?

The order can be cancelled as long as it has yet to be sent. Bear in mind that our orders are normally sent within the 24 hours of being placed, so please make sure that notification of any cancellation or modification of your order is made by e-mail or phone during the 24 hours following the placing of the order.

Once the order has left our warehouses it can no longer be cancelled, although you can send it back after it has been delivered, as per the conditions indicated in Exchanges and Returns.

Is it possible to change the size or model in an order after it has been delivered?

Our aim is to ensure that every customer is completely satisfied. If for any reason (size, colour...) you are not satisfied with your order when you receive it you have 15 days in which to return or exchange it.

Before going ahead with any exchange or return make sure that your order complies with the following conditions:

- The product must not have been used.
- The product must be sent back, carriage prepaid by the customer, in the same condition in which it was delivered. If you no longer have the original packaging you must replace it with packaging of the same dimensions and capacity.
- The product will have to arrive back at our warehouse within 15 days of the date on which the order was originally delivered.

You will only have to pay the costs of sending the product back to Balneo Elements. We will not accept carriage forward deliveries. Once we have received the goods we will go ahead and send the new size or new model completely free of charge. Balneo Elements will also return the difference if the product you want has a lower price than the one you are exchanging it for. Balneo Elements will inform you of the charge if the price of the product you want is higher than that of the one that you are exchanging.

It is only possible to exchange or return products that have been purchased from the Balneo Spa E-Shop

Note: Balneo Spa attempts to show the colours of the garments in a way that is as close to the reality as possible. Nevertheless these colours may be subject to variations, depending on the affects of the lighting or the quality of the photography, your computer screen or other factors beyond our control. If you have any doubts regarding the colour of any of our models please contact us.

How can I send my order back?

Before going ahead with any return you must make sure that your order complies with the following requirements:

- The product must not have been used.
- The product must be sent back in the same condition in which it was delivered. If you no longer have the original packaging you must replace it with packaging of the same dimensions and capacity.
- The product will have to arrive back at our warehouse within 15 days of the date on which your order was originally delivered.

If these conditions are met, Balneo will return to you the cost paid for the merchandise, minus original delivery costs. If it is a case of a manufacturing or quality defect attributable to Balneo Spa, the full price of your invoice will be returned to you within 10 working days.

The cost of returning the goods will always be met by the customer. Balneo Elements will not accept carriage forward deliveries.

It is only possible to exchange or return products that have been purchased from the Balneo Spa E-Shop