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Taxes and deliveries

What taxes and duties are applied?

In Spain
- he prices shown do not include the respective taxes. These are always applied on finalising the purchase according to the Spanish rate of VAT (21%).

The European Union
No taxes will be charged to those customers (outside of Spain) that successfully introduce their intra-Community VAT no. Those customers that do not have a valid intra-Community VAT no. will have to pay 21% VAT.

Other countries
- No taxes will be applied. However, the corresponding import duties must be paid in your country. This amount will have to be paid to UPS on reception of your order.

How much does delivery cost?

Delivery costs are calculated depending on the basis of the total number of products purchased and the country of destination, which is why they are not calculated until the end of the purchasing process. If you wish you can calculate them yourself, using the following table:

Delivery costs
  • España - En Canarias, Ceuta y Melilla - Shipping costs - 25 €

  • France - Martinica, Guadalupe, Reunión, Nueva Caledonia - Shipping costs - 25 €

Countries with distributor:

In countries with a distributor the costs will be even lower, but you don't need to worry about this as the distributor will contact you to give you the details.

How are the deliveries made?

At Balneo Elements we use the services of the world’s leading transport company UPS (www.ups.com), which means that your delivery will be absolutely guaranteed.

Once the order has been sent in we will inform you of the tracking no. and the carrier that will make the delivery.

In order to avoid delivery incidents (wrong addresses, impossibility of finding anybody at home), it is essential that you fill in the contact phone box.

What are the delivery terms?

Once you receive the order sent e-mail your order should be delivered within an estimated 72 hours, although it could take up to 4 more days, depending on destination location and country. The delivery deadlines in countries with distributors varies between 7 and 15 days.

We do not make partial order deliveries. In those cases where we do not have any of the products included in the order in stock we will wait until we have filled the complete order before going ahead with delivery.